The British Council is looking for a suitably qualified and experienced individual to join the organization as Professional/Educational Examinations & Customer Service (Lagos) Manager
Purpose of job:
To support Examination Services in Nigeria in develpoing markets for and delivering Schools exams; to maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards), project outcomes, examinations boards and partners.
Context and Environment:
Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. In 2013-14 we will deliver roughly 75,000 exams to 25,000 candidates. The team comprises 22 people and are based mainly in Lagos with 5 in Abuja and 4 in Port Harcourt.
This new role leads on business development of UK professional and educational exams in Nigeria. The post leads on the development of our computer based examinations offer. It is accountable for the delivery of high quality customer services at the Lagos office.
Main Duties and Responsibilities:
Customer Service: responsible for the delivery of high quality customer services at the Lagos office.
Financial control, monitoring and reporting: to manage the professional and educational exams business to target by monitoring and reporting income and costs on a monthly basis.
Business growth: to grow the business and set country business strategy with CEM/DCEM.
Reliability: to ensure examinations are delivered securely according to board requirements.
Quality: to deliver a high standard of customer service to our candidates as measured by our own Exams Quality Standards and inspection visits from exams boards.
Leadership: to manage and motivate the professional and education exams and customer service teams to achieve challenging objectives
The Professional and Educational Exams Manager is responsible for developing relations with current and future stakeholders and clients in order to meet business targets.
How to Apply
Please read through the Professional/Educational Examinations & Customer Service (Lagos) Manager role profile. Download and complete the British Council application form . To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.
Completed application forms should be sent to firstname.lastname@example.org no later than Friday 14June, 2013. Please ensure the subject of your mail is “Professional/Educational Examinations & Customer Service (Lagos) Manager”.
Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.
The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.